Privacy Policy

Last updated: 10th February 2026

HearTEK Pty Ltd (“HearTEK”, “we”, “us”, or “our”) is committed to protecting your privacy and managing personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and the requirements of the Australian Government Hearing Services Program (HSP).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage with HearTEK, including through our website and when receiving hearing services.

1. Personal information we collect

We may collect personal information including:

• Your name, address, date of birth, and contact details
• Medicare number and concession or eligibility details (where applicable)
• Health information, including hearing assessments, test results, clinical notes, and treatment history
• Information required to determine eligibility for, and provide services under, the Hearing Services Program
• Information you provide via our website, forms, phone calls, emails, or appointments
• Billing, claims, and payment information
• Records of communications with you

Health information is sensitive information under Australian privacy law and is only collected where necessary to provide hearing services.

2. How we collect information

We collect personal information directly from you where possible, including when you:

• Attend appointments or hearing assessments
• Complete consent forms, questionnaires, or applications
• Contact us by phone, email, SMS, or online
• Use our website or online booking systems

We may also collect information from third parties where authorised or required, including:

• The Commonwealth Department of Health and Aged Care (Hearing Services Program)
• Medicare and Services Australia
• Referring healthcare providers
• Funding bodies, aged care providers, or insurers
• Your nominated representative, guardian, or power of attorney

3. Why we collect and use your information

We collect and use personal information to:

• Assess eligibility for and deliver services under the Hearing Services Program
• Provide hearing assessments, rehabilitation services, and hearing devices
• Maintain accurate clinical and administrative records
• Submit claims, reports, and compliance data required under the HSP
• Communicate with you regarding appointments, follow-up care, and services
• Meet legal, regulatory, and contractual obligations
• Improve service quality and business operations

If required information is not provided, we may be unable to deliver HSP-funded or private hearing services.

4. Disclosure of personal information

We may disclose your personal information where necessary to:

• The Department of Health and Aged Care for administration, compliance, auditing, and funding of HSP services
• Services Australia and Medicare
• Other healthcare professionals involved in your care
• Hearing aid manufacturers and repair providers
• IT, clinical, administrative, and professional service providers
• Legal, regulatory, or compliance bodies as required by law

We do not sell your personal information.

5. Storage and overseas disclosure

HearTEK operates in Australia only.

Personal information collected in connection with the Hearing Services Program is stored in Australia and is not disclosed overseas, except where permitted under Australian law and HSP contractual requirements.

Where non-clinical IT or software providers are used, reasonable steps are taken to ensure compliance with Australian privacy obligations.

6. Communication with you

We may contact you regarding:

• Appointment scheduling and reminders
• Hearing services provided or recommended
• Maintenance, repair, or replacement of hearing devices
• Ongoing hearing care and follow-up

These communications are considered part of your ongoing care. Marketing communications will only be sent where permitted by law, and you may opt out at any time.

7. Website usage and cookies

Our website may collect limited technical information (such as IP address and browser type) for analytics and performance purposes. Cookies may be used to improve functionality. You can manage cookies through your browser settings.

8. Access, correction, and complaints

You may request access to or correction of your personal information by contacting us.

If you have a privacy concern, please contact HearTEK first. If unresolved, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Contact details

HearTEK Pty Ltd
Email: info@heartek.com.au